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You can book an appointment through our website, mobile app, or by calling us directly at +1 (555) 123-4567. Simply select your desired service, choose an available time slot, and confirm your booking. You'll receive a confirmation email with all the details of your appointment.

We recommend booking at least 1-2 weeks in advance for regular services, especially for weekend appointments. For special occasions like weddings or events, we suggest booking 4-6 weeks ahead. However, we often have same-day or next-day availability, so don't hesitate to check our schedule.

Yes, you can reschedule or cancel your appointment up to 24 hours before your scheduled time without any penalty. You can do this through your online account, our mobile app, or by contacting us. Cancellations made less than 24 hours in advance may incur a 50% cancellation fee.

We offer a comprehensive range of beauty services including haircuts, styling, coloring, highlights, balayage, keratin treatments, makeup application, skincare treatments, facials, chemical peels, microdermabrasion, manicures, pedicures, gel nails, nail art, waxing, threading, lash extensions, and spa packages. Visit our services page for a complete list with detailed descriptions.

Service duration varies: haircuts take 45-60 minutes, color services 2-3 hours, makeup application 45-90 minutes, facials 60-90 minutes, manicures 30-45 minutes, and pedicures 45-60 minutes. Complex services like balayage or bridal packages may take longer. We'll provide an estimated time when you book.

Yes! We offer customized bridal packages for the bride and bridal party. Our packages include trial sessions, day-of services, and can be tailored to your specific needs. We recommend scheduling a consultation at least 3 months before your wedding date to discuss your vision and ensure availability.

Absolutely. All of our beauty professionals are fully licensed and continuously trained in the latest techniques and trends. Our team includes specialists in various areas such as color correction, advanced skincare, and bridal styling. Many of our stylists have 10+ years of experience in the industry.

We accept all major credit cards (Visa, MasterCard, American Express, Discover), debit cards, cash, Apple Pay, Google Pay, and digital wallets. Payment is due at the time of service. We also offer gift cards that can be purchased online or in-store.

Yes! Our Beauté Rewards program offers points for every dollar spent, which can be redeemed for services and products. We also offer monthly membership packages that provide significant savings on regular services. Ask our staff about current membership options and promotional offers.

Gratuities are not included in our service prices and are always appreciated but never required. If you're satisfied with your service, standard gratuity is 15-20% of the service cost. You can add a tip when paying by card or leave cash. Tips go directly to your service provider.

Please call us immediately if you're running late. We'll do our best to accommodate you, but if you arrive more than 15 minutes late, we may need to reschedule or shorten your service to avoid delays for other clients. We recommend arriving 5-10 minutes early to complete any necessary paperwork and relax before your service.

Client satisfaction is our priority. If you're not completely satisfied with your service, please let us know within 48 hours. We'll work to make it right, which may include a complimentary adjustment service. Refunds are evaluated on a case-by-case basis. Products can be returned unopened within 14 days with receipt.

We maintain the highest standards of cleanliness and sanitation. All tools are sterilized between clients, we use hospital-grade disinfectants, and our staff follows strict hygiene protocols. We ask that you reschedule if you're feeling unwell. Please inform us of any allergies or skin sensitivities before your service.

Absolutely! When booking your appointment, you can request a specific stylist. We recommend this if you've had a great experience with someone before. Please note that popular stylists may have limited availability, so booking in advance is advisable. If your preferred stylist isn't available, we're happy to match you with someone with similar expertise.

Yes, we offer complimentary consultations for most services. This is especially recommended for major changes like dramatic color changes, significant haircuts, or custom skincare treatments. Consultations typically last 15-30 minutes and help us understand your goals and recommend the best approach.

Yes, we carry a curated selection of professional-grade beauty products including haircare, skincare, makeup, and styling tools. Our staff can recommend products based on your specific needs and the services you receive. We also offer online shopping with home delivery options.